Privacy policy

1. Controller and contact

ATC Metals GmbH, Billhorner Deich 96, 20539 Hamburg, Germany, is responsible for processing personal data in connection with this website.

Email: info@atc-metals.com
Telephone: +49 40 30987432

2. Website hosting and technical access data

Our hosting service provider is kumarmedia GmbH, Hermann-Maul-Straße 2, 21073 Hamburg, Germany.

When your browser requests a page, the hosting infrastructure processes technical information necessary to provide it, including your IP address. Server logging can include the requested resource, date and time, response status, browser and operating-system information, and referring page.

This processing serves the delivery, security and reliable operation of the website. The legal basis is Article 6(1)(f) GDPR: our legitimate interest in operating and protecting our business website. Hosting and maintenance providers receive technical data where necessary to deliver their services, acting on our instructions.

3. Enquiries by email or telephone

If you contact us, we process the information you provide, such as your name, business contact details, company, enquiry and attachments, to respond and handle the business conversation. Provide only information relevant to your enquiry.

For enquiries relating to a contract with you or steps you request before entering a contract, the legal basis is Article 6(1)(b) GDPR. Other enquiries, including communications with company representatives, are processed under Article 6(1)(f) GDPR based on our legitimate interest in responding and maintaining business relationships. Where retention is legally required, Article 6(1)(c) GDPR applies.

Staff responsible for the enquiry and service providers supporting business email or communications may process the relevant data as needed for those purposes.

4. How the enquiry form works

The form prepares an email in your own email application using the information you enter. The website does not submit the form contents to a server or send an email automatically. Data reaches us only when you send the email. Your email provider processes the message under its own applicable privacy terms.

5. Cookies, fonts and external content

The website code does not set cookies or use analytics, advertising trackers, browser storage, embedded maps or external video players. Fonts, photographs and other website assets are served from the website itself. Opening an email or telephone link invokes the relevant application on your device.

6. Retention

We retain enquiry data for as long as necessary to respond and carry out the resulting business relationship. It is then deleted unless statutory record-keeping duties or the establishment, exercise or defence of legal claims require further retention. The relevant purpose and applicable obligations determine the retention period.

Technical access data is retained only as necessary for website operation, troubleshooting and security; incident-related records may be needed until the incident has been resolved and any related claims addressed.

7. Your rights

Subject to the conditions of the GDPR, you may request access to your personal data (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18) and data portability (Article 20). If processing is based on consent, you may withdraw that consent at any time without affecting processing already carried out lawfully.

8. Right to object

You may object, on grounds relating to your particular situation, to processing based on Article 6(1)(f) GDPR. We will then stop that processing unless overriding compelling legitimate grounds or the establishment, exercise or defence of legal claims justify continuing it. You may object to processing for direct marketing at any time.

9. Complaints

You may lodge a complaint with a data protection supervisory authority, including one in the place of your habitual residence, workplace or the alleged infringement. Our local authority is the Hamburg Commissioner for Data Protection and Freedom of Information: datenschutz-hamburg.de.

10. Required information and automated decisions

You can view the public website without providing enquiry information. Contact details are needed if you want a reply. The website does not make automated decisions with legal or similarly significant effects or carry out profiling.

11. Secure access and updates

Use the HTTPS version of the website for encrypted transport between your browser and the hosting server. Email security depends on the systems used by the sender and recipient.

This policy describes the current website. If services such as analytics, embedded video or a server-based contact form are added, the privacy information will be updated accordingly.

Last updated: 10 October 2026.